The first thirty days
From the first call to a seat running at full speed takes about a month. You meet the person who will be on your seat, they get access to your software and your working papers, and the first jobs come back for review in week two.
The first month, step by step
The call
Half an hour. What is piling up, what software you run and what a good month looks like. You hear whether a seat fits, in which role and for how many hours.
The plan
Within two working days: who would be on your seat, what they take first, what access we need and the monthly fee, on one page.
Access and standards
You create a named login for the person on your seat, with the permissions you choose. We collect your working-papers templates, or bring ours.
First jobs
Week two. Real work, reviewed closely at both ends. This is where the person on your seat learns your clients and how you like things done.
Review cycle
You mark up, we correct, and the standard settles. By week four the notes sheet is short and your review is quick.
Full speed
Day 30. The seat is running, the portal shows the month, and next month's work is planned with you.
Your data stays in your systems
We work inside your software under access you control, and that access is removed the day you ask.
- A named login for each person, with the permissions you choose
- Confidentiality and data-processing terms signed before access is granted
- Under UK GDPR we act as your processor, and you remain the controller for your clients' data
- Client data is kept in your own systems
- Every job leaves an audit trail in your system under our people's names
Your clients see your firm
Accounts, emails and content carry your firm's name. If you want us to be client-facing, we chase records and answer the inbox under your name, from your domain, to your script.
- Accounts and returns carry your firm's name only
- Client queries go out in your name, from your systems
- Content is published under your brand and your by-line
- Whether you tell clients about your Muckin team is up to you
Work goes through the portal
Send a job with its papers and a deadline, follow it from submitted to UK review to delivered, answer queries in one list and see how many of your seat's hours are used.
Changing the size of your team
Add a seat for the year-end season and drop back in May, or move a seat from 160 hours to 80 when a big client leaves. The person you have trained stays on your work when the hours change.
Notice to change a seat's hours, up or down, or to end it.
Working days to add an extra seat in the busy season.
Every seat after the first.
Questions
How long does it take to get started?
Thirty days from the first call to full speed, with real work starting in week two.
Is there a minimum term?
Billing is rolling monthly, with one month's notice to change a seat's hours or end it.
How does your team get into our software?
Each person has their own login on your systems, with permissions you set. You can remove it at any time.
Tell us what is on your desk and we will work out what you need
Half an hour on the phone with your job list in front of you.