How long does onboarding take?

Thirty days from the first call to full speed, with real work starting in week two.

Is there a minimum term?

No. Rolling monthly, one month's notice to change or end.

Never. Each Muckin team member has their own login on your systems, with permissions you set.

How it works — thirty days to a working team

The first month

Six steps. Then it's just how the practice works.

The call

Half an hour. What's piling up, what software you run, what a good month looks like. We tell you honestly whether a seat fits, and which size.

The plan

Within two working days: who's on your team, what they'll take first, what access we need, and the monthly fee. One page.

Access and standards

You grant software access (your logins, your permissions — we never share accounts). We collect your working-papers templates, or bring ours.

First jobs

Week two. Real work, reviewed closely at both ends. This is where we learn your clients and your quirks.

Review cycle

You mark up, we fix, the standard settles. By week four the notes sheet is short and the review is quick.

Full speed

Day 30. The seat is running, the dashboard is live, and your lead is planning next month's load with you.

Security and confidentiality

Your data stays in your systems.

We work inside your software under access you control. Nothing is exported to our machines, nothing is stored on personal devices, and access is removed the day you say so.

Named individual logins on your systems, with the permissions you choose — never shared credentials
Written confidentiality and data-processing terms, signed before access is granted
UK GDPR: we act as your processor; you remain the controller for your clients' data
No client data in email, WhatsApp or personal cloud — it lives in your practice software
Every job leaves an audit trail in your system, in our people's names

White-label by default

Your clients see your firm.

Muckin never appears on your accounts, your emails or your website. If you want us client-facing — chasing records, answering the inbox — we do it under your name, from your domain, to your script.

Accounts and returns carry your firm's name only
Client queries go out in your name, from your systems
Content is published under your brand, your by-line
You can tell clients you have a production team — or not. Your call.

The work portal

Send work. Track it. Talk to the person doing it.

Every Muckin practice gets a login at app.muckin.co.uk. Raise a job with the files and a deadline, watch it move from submitted to UK review to delivered, answer queries in one place, and see exactly how much of your seat you've used this month.

Jobs by type: year-end, CT600, SA, VAT, bookkeeping, payroll, onboarding, admin, content
Status timeline on every job — submitted → accepted → in progress → query → UK review → delivered
One query list per job, answered in the portal, not across twenty emails
Message thread with your named lead; files and deliverables in one place
Seat usage this month, jobs due this week, open queries — on the dashboard

Submit in a minute

Pick the client, the job type, the period and deadline; drop the files. A checklist tells you what to send for each job type.

Emailed at every step

Accepted, query raised, delivered, message received — plus a Monday digest of everything in flight.

Your whole team

Invite colleagues; anyone in the practice can raise and track work.

Nothing leaves your systems

The portal carries instructions, files and status. The work itself is still done inside your software.

Changing the team

Scale with a month's notice. Either way.

Add a seat for year-end season, drop back in May. Move a full seat to half when a big client leaves. The people you've trained stay on your work — we don't rotate them out because your hours changed.

1month's notice to change seat size, up or down

0minimum term — rolling monthly from the first invoice

5working days to stand up an extra seat in season

100%of your team's hours spent on your practice — seats aren't shared

Thirty days from first call to full speed.