The questions practices ask on the first call, answered the way we'd answer them on the first call.
Pretoria, South Africa — our own office, not a subcontractor. South Africa produces a large number of well-trained accounting graduates, works in clear English, and sits one to two hours ahead of the UK all year, so your team is online during your day. Every job is reviewed and signed off in the UK before it reaches you.
Yours. Xero, QuickBooks, Sage, FreeAgent, TaxCalc, IRIS, CCH, BrightPay, Moneysoft, Karbon, Senta, Dext, AutoEntry and most of the rest. If you run something unusual, tell us on the call.
You're buying people, not jobs. A standing seat learns your clients, keeps your working-papers standard, and is still there in March. Per-job outsourcing starts from zero every time and has no reason to care about your practice between jobs.
One month. Rolling monthly from the first invoice, one month's notice to change size or stop.
We prepare to review-ready; you review, approve and sign. Our terms make that explicit, and every job carries a notes sheet so your review is fast.
We sign confidentiality and data-processing terms before we get access. We act as your processor; you stay the controller. Work stays in your systems, under individual logins you can remove at any time.
Yes, if you want — chasing records, answering the admin inbox, sending query lists — under your firm's name, from your domain, to your script. Never advice.
Yes. Add a seat with five working days' notice in season, drop back with a month's notice afterwards. The people you've trained stay on your work.
It's done in Production-seat hours — a part-time seat (40 hours) covers two to four long-form pieces, a monthly newsletter, site updates and social posts, published under your name. No separate price list.
Tell us what's piling up. We'll come back within one working day with who we'd put on it and what it costs.