Questions practices ask us
These come up on most first calls. If yours is missing, ask it on the contact form and a person will answer.
Where is the team?
Pretoria, South Africa, in our own office. South Africa trains a large number of accounting graduates, the team works in English as a first language, and Pretoria is one to two hours ahead of the UK all year, so your team is online during your day. Accounts and tax work is reviewed in the UK before it reaches you by Peter Allen MAAT, our co-founder and the holder of our AAT practising licence, number 1001556.
Is the person working on our jobs always the same?
Yes. We employ the team and assign people to a practice. On a 160-hour seat, one of our employees spends their working month on your practice, and you meet them before they start. On an 80 or 40-hour seat it is still the same person every month, and they work for a small number of practices.
Who employs them?
We do, directly. They are our own employees in our own office in Pretoria, on our payroll, with the contracts, training and cover you would give your own staff. We carry the employment, the cover and the training, and you get the person assigned to your work.
What software do you work in?
Yours. Xero, QuickBooks, Sage, FreeAgent, TaxCalc, IRIS, CCH, BrightPay, Moneysoft, Karbon, Senta, Dext, AutoEntry and most of the rest. If you run something unusual, tell us on the call.
How is this different from sending jobs to an outsourcer?
You are buying a share of a named person's time every month, so the same person learns your clients, keeps your working-papers standard and is still on your work in March.
What is the minimum commitment?
One month. Billing is rolling monthly from the first invoice, with one month's notice to change a seat's hours or stop.
Who is responsible for the work?
We prepare the work and our own UK practice reviews the accounts and tax work. You then review, approve and sign. Our terms set that out, and every job carries a notes sheet so your review is quick.
What about confidentiality and GDPR?
We sign confidentiality and data-processing terms before we get access. We act as your processor and you stay the controller. Work stays in your systems, under individual logins you can remove at any time.
Can you be client-facing?
Yes, if you want. We chase records, answer the admin inbox and send query lists under your firm's name, from your domain, to your script. Advice stays with you.
Can the team flex for the year-end season?
Yes. Add a seat with five working days' notice in season and drop back with one month's notice afterwards. The people you have trained stay on your work.
How do you price marketing?
A marketer is priced as a Production seat. Forty hours a month, at £650, covers two to four long-form pieces, a monthly newsletter, site updates and social posts, published under your name.
Tell us what is on your desk and we will work out what you need
Half an hour on the phone with your job list in front of you.